Phoenix HealthPhoenix Health

Cookies Policy

Last updated: 15 October 2026

Effective: 15 October 2026

1. Who this policy is for

This Cookies Policy applies to people who visit our public website at phoenixhealthco.com — including the home page, gym and recovery pages, Insights articles, and other marketing pages.

It does not apply to the Phoenix Health client, staff, or admin portals, or to the iOS/Android apps. Those products use essential cookies for sign-in and security only. We do not use Google Analytics, Google Ads, the Meta Pixel, or other marketing, analytics or advertising cookies there.

How we handle personal and health information for clients and staff is explained in our Privacy Policy.

2. What cookies are

Cookies are small text files stored on your device. We also use similar technologies such as local storage (for example, to remember your cookie choice). In this policy, "cookies" includes those similar technologies.

3. Cookies we use

Essential cookies

These are required for the website and platform to work securely. They include session and authentication cookies, security tokens, and anti-bot challenge data processed by Cloudflare and Vercel. Essential cookies do not require a separate opt-in. If you block them in your browser, parts of the site (including sign-in) may not work.

Analytics cookies (optional)

If you choose Accept All on the cookie notice, we may use Google Analytics 4 on public marketing pages (including Insights posts published from our CMS) to understand how the website is used — for example which pages are read, roughly where visitors come from, and which devices or browsers are common.

Google Analytics is operated by Google LLC. Some processing takes place in the United States. That is an overseas disclosure under Australian Privacy Principle 8. We take reasonable steps to protect this information, including using Google's measurement data-processing terms, and we do not send health information or your Phoenix Health account identifiers to Google.

Typical Google Analytics cookies are named _ga and _ga_*. They may last up to two years unless you delete them or change your cookie choice.

If you choose Essential Only, we do not set Google Analytics, Google Ads or Meta cookies, and we do not load the Meta Pixel. The Google tag may still be present on the page with all storage denied (Google Consent Mode); in that state it does not set cookies, but Google may still receive basic, cookie-less technical signals such as your IP address and the page address.

Advertising cookies (optional)

If you choose Accept All, we also use Google Ads (Google LLC) and the Meta Pixel (Meta Platforms, Inc. and Meta Platforms Ireland Limited) on public marketing pages. These let us measure whether our advertising leads to visits and enquiries, and show our advertising to people who have visited this public website (known as remarketing or custom audiences).

Typical cookies are _gcl_* and _gac_* (Google Ads) and _fbp / _fbc (Meta; up to 90 days). Google and Meta process this data in the United States and other countries, which is an overseas disclosure under Australian Privacy Principle 8. Google and Meta may use it for their own purposes under their own policies.

The advertising tags run only on this public website. We configure them so that they do not read form fields or button clicks, and we do not send health information, appointment details, or Phoenix Health account identifiers. Please do not type health information into the website search or address bar; page addresses (URLs) are visible to Google and Meta when you have accepted.

4. What data these tools may collect

When you choose Accept All, Google and Meta may process:

  • pages you view on our public website (URL and title)
  • approximate location derived from IP address (city/region level)
  • device, browser, and operating-system information
  • referrer (which site sent you here) and campaign parameters
  • random identifiers stored in the analytics and advertising cookies
  • that you viewed our website (for advertising measurement and audiences)

We configure Google Analytics for aggregated website statistics and do not use user-ID. Advertising features are used only after you choose Accept All.

5. What we do not use

  • No advertising or analytics cookies if you choose Essential Only
  • No advertising or analytics tools in the client, staff or admin portals or the mobile apps
  • No sale of personal information
  • No health information, appointment details, or portal account data sent to Google Analytics, Google Ads or Meta

6. Your choice

When you first visit the public website, a cookie notice asks you to choose Accept All (essential + analytics + advertising) or Essential Only. You can change that choice at any time using in the website footer (or here), which reopens the notice.

You can also delete cookies in your browser settings. Blocking all cookies may affect sign-in and other essential features.

7. Other technical data

Independently of analytics cookies, some technical data (such as your IP address and anti-bot challenge tokens) is processed by Cloudflare and Vercel to keep the website secure and available. Some of that processing may occur in the United States. See our Privacy Policy (sub-processors and cross-border disclosure) for details.

8. Contact

Privacy Officer: privacy@phoenixhealthco.com.au

Phoenix Health Co (ABN 28 685 097 044), Sydney NSW 2000, Australia.